Q. How can I book a property?
A. You can make a booking on our website, through our booking form, and you will get an answer about the availability and all the details on the properties. If you need more information about the property you like, please feel free to e-mail us and we will reply to you as soon as possible.
Once the availability is confirmed, you can hold an option on the property.
Then, in order to confirm your booking, you have to send the deposit and a signed copy of the booking contract and the advance payment.

Q. What services do you offer?
A. We offer a comprehensive range of services, starting from the design of your trip, property rentals, hotel booking, lunch/dinner in historical private houses, car/van/bus rentals (with or without driver), yacht charters, helicopter transfers, sports activities, organisation of special events, and much more.

Q. What deposit is required to confirm a booking?
A. The deposit is a variable percentage, depending on the property you have chosen, ranging from 25% to 50% of the total rental. The percentage is communicated to you, once you choose the property and it is due within 48 hours of making the provisional reservation. Failure to meet this requirement may result in a cancellation of the provisional booking.

Together with the deposit you have to send the completed and signed Booking Contract: The person who signs the booking contract certifies that he/she is authorised to agree on the Booking Conditions on behalf of all persons included on the Booking Contract, including those substituted/added at a later date.

Q. Who signs the contract?
A. The signatory must be a member of the party occupying the property and must be 18 years or over. Bookings cannot be accepted from parties of young people less than 18 years of age.
The person who signs the booking contract certifies that he/she is authorised to agree the Booking Conditions on behalf of all persons included on the Booking Contract, including those substituted/added at a later date.

Q. When is the final balance due? A. The balance must be paid not less than 9 weeks (63 days) before your arrival.
This must be accompanied by a breakage deposit. Each property has a specific amount written on the price list.
Some properties have different arrangements for payment of the deposit and balance. If applicable, this will be explained at the time of booking.
Bookings taken within 9 weeks of the Client’s arrival at the property must be paid in full, including the Breakage deposit.

Q. Can I hold an option on a property?
A. Yes, normally we are able to hold short provisional options on the properties.

Q. How can I pay?
A. You can pay the advance deposit and the balance either by bank transfer or by credit card.
For the online payment by credit card we use the bank site of Credito Valtellinese, a big Italian group, so your payment is absolutely safe.

Q. What is the content of the contract?
A. The contract contains all the main elements: the signatory’s name, his/her address and e-mail; name and code of the selected property; dates of arrival and departure; amount of the advance payment and balance payment, and any other important information about the property and further arrangements to agreed on by the parties.

Q. Will I have a copy of the contract?

A. Yes, of course you will. Once we receive the contract duly filled and signed by you, together with the booking deposit, we will countersign the contract and send it back to you by fax.

Q. What happens if I cancel?
A. Any cancellation, for whatever reason, must be in writing, including email or fax. The effective date of cancellation is the date Travel Sicilia receives written notification. If you cancel 9 weeks or more prior to your arrival at the property you will lose your advance payment. If you cancel 5 weeks prior your arrival at the property you will lose 50% of the balance paid. If you cancel 3 weeks prior your arrival at the property you will lose the balance paid.

Q. What happens if the property I chose is not as I expected?
A. While we regularly check the properties and make every effort to ensure the descriptions supplied by the owners are accurately reproduced in our brochure and on our website, we cannot accept responsibility for any descriptions which contain inaccurate, incomplete or misleading information or errors and which have been supplied by the owners nor can we accept responsibility for any descriptions which contain inaccurate incomplete or misleading information or errors which have been supplied by Travel Sicilia (as opposed to the owners). You must accept that minor differences between the photograph/illustration/text used and the actual property may arise. Where we state that we have personally inspected the property(ies), this is to ensure that they are of the general standard of property we wish to include in the brochure/website and should not be relied upon by the clients as an indication that the property is suitable in all respects for his/her needs or those of his/her party’s.

Q. Can I book my own flights?
A. Yes, of course you can! One of the greatest advantages of booking your holiday with Travel Sicilia is that we do not include travel arrangements as part of our holidays. This gives you greater flexibility. However, once you have booked your accommodation with us, we will be delighted, to give you our advice at no extra price.

Q. Is there a breakage deposit payable?
A. A breakage deposit has to be paid together with the balance. The amount varies depending on the villa. The amount of the deposit is clearly stated in the property description.
Some properties have different arrangements for payment of the deposit. If applicable, this will be explained at the time of booking.
Farmhouses do not have a deposit payable. In that case, we rely on the honesty and goodwill of clients to report and replace any breakages.

Q. Can we have an extra bed in our property?
A. A selection of properties will accept an extra bed at an extra charge per week.

Q. What time is the villa available from and what< time must it be vacated?
A. Arrival is normally between 17:00 and 19:00 local time. If the your arrival is delayed you must inform the contact person, and/or the local representative noted on the directions sheet that you will receive upon payment of the balance. Please, note that if you arrives after 19.00 (without making arrangement to arrive late) you may not be able to gain access to the property until the following day.
Any different arrival time must be agreed upon with the before your arrival. Sometimes an extra charge is due for arrivals at a late hour.
The property must be vacated by 09.30 am on the day of departure. If these times cause you difficulty, please advise us at the time of booking, and we will find the best possible solution for all.

Q. How can you build my trip?
A. Our multidisciplinary team processes the information and requirements you give us in order to design the itinerary that suits you best.
The information we need are summarised in the “About You” form that you find in the “Tour” section.
Any further information that you think useful for us to prepare the best proposal for you is always welcome.
Then we will send our to you first proposals, that can be rearranged until we find together the best possible solution for your trip.

Q. Are transfers /car hire included?
A. We do not include transfers or car hire in the villa cost. We can arrange either with our local agents for you.

Q. Are towels and linen included?
A. Bed linen is supplied at all of our properties. Normally one bathroom set is supplied per person. Linen is changed once a week. A selection of properties supplies beach/pool towels.

Q. What services are included?
A. Linen is normally included.
Some properties include the house staff, maids and chef and that is clearly indicated in the detailed property description.
Some properties supplies these services for an extra charge.
Transfers from/to airport/harbour/etc are generally not included, but this service can be organised on demand.

Q. What is included in the welcome hamper?
A. A welcome hamper is provided on all properties and will include some essential items for you to enjoy on arrival.
The contents will vary slightly from property to property but normally include tea, coffee, sugar, salt, water, wine, fruit.

Q. Will my DVDs play on the DVD player in the villa?
A. Where our villas are described as having a DVD player, this will have been supplied by the villa owner and is therefore outside our control. However, as all our property are in DVD region 2 (the same as the UK) it is reasonable to assume that DVDs bought in the UK will play with no problems. If you intend to take any region 1 DVDs there is no guarantee that these will play.

Q. What are the maid's duties?
A. Her basic duties are bed making, cleaning the villa (bathrooms, kitchens, floors etc.), sweeping patios and general tidying. Washing up and cleaning of barbecues are NOT included in her duties.

Q. Do the villas have safety deposit boxes?
A. Some of our villas have safes fitted.

Q. Are cots and highchairs available?
A. We can arrange cots at a charge of €50.00 per week (including the linen) and highchairs at €30.00 per week.

Q. Are there irons, ironing boards and hairdryers at the villas?
A. All of our property have irons and ironing boards and hairdryer.

Q. Do any villas have heated swimming pools?
A. No, as in Sicily swimming pools are normally open only during the summer season (sometimes the season starts in late spring and ends at the end of October).

Q. When will we receive our directions and vouchers?
A. Your vouchers and final instructions will be sent out to you approximately 2 weeks before departure.

Q. Does the property have air-conditioning?
A. This is only available if stated in the description of the property and will be in the rooms as stated.

If you have any questions not answered here please contact us.